Shipping Policy
We provide concrete handling expectations, explain when delivery estimates can change, and state what happens if a shipment cannot leave on time.
Clear policies before purchase
Secure checkout
30-day eligible return request window
Fitment assistance available
U.S. customer support
Order review and handling
We review orders for payment authorization, address quality, current availability, product restrictions, shipping feasibility, and obvious catalog issues. Our target is to complete normal order review within one business day, Monday through Friday.
After order acceptance, in-stock parcel orders are generally expected to leave a U.S. fulfillment location within 1–3 business days. Freight, oversized, restricted, special-order, compliance-review, and address-review orders may require additional time.
Delivery estimates
Delivery dates shown before or after checkout are estimates unless we expressly state that a date is guaranteed. Carrier capacity, weather, address corrections, remote destinations, freight appointments, and operational disruptions can affect transit.
Do not schedule installation, travel, or vehicle downtime until the product has arrived and been inspected.
Shipping delays and cancellation rights
We maintain a reasonable basis for stated shipment estimates. If we cannot ship within a promised period, we will send a delay notice and provide the choice required by law. That may include consenting to a revised date or canceling the unshipped item for a refund. When no shipment period is stated, the federal Mail, Internet, or Telephone Order Merchandise Rule generally uses a 30-day shipment period.
If no merchandise from an order can be shipped, any required refund includes amounts paid for the unshipped merchandise and related shipping or handling charges. The governing federal rule is published by the Federal Trade Commission.
Carriers, split shipments, and tracking
We may use major national, regional, freight, or specialist carriers. Items in one order may ship separately from different U.S. fulfillment locations. Tracking is provided when available and may take time to begin reporting movement.
Freight deliveries may require a valid telephone number, appointment, adult recipient, suitable access, and inspection before signing.
Shipping addresses
Provide a complete, deliverable address. Address changes are not guaranteed after order acceptance. We may hold an order to verify an apartment, suite, business name, freight-access detail, or mismatch between billing and shipping information.
Carrier rerouting, correction, storage, redelivery, or return-to-sender charges caused by an inaccurate address may be charged where permitted by law.
Visible damage, concealed damage, and missing packages
Inspect the shipment promptly. Photograph the packaging, shipping label, product, and damage before discarding materials. For freight, note visible damage or shortage on the delivery receipt before signing whenever possible.
Contact us promptly, preferably within 48 hours, so carrier and damage claims can be preserved. This requested reporting period does not eliminate rights that cannot lawfully be waived.
Restrictions and special handling
Certain products cannot ship to every destination or through every service. Restrictions may apply to hazardous materials, aerosols, fluids, batteries, oversized parts, emissions-related products, remote regions, post-office boxes, export destinations, and regulated items.
We may request information, change the available shipping method, or cancel and refund an item when lawful shipment cannot be completed.
Cancellations
Request cancellation as soon as possible. Cancellation is not guaranteed after order acceptance, allocation, packing, or shipment. If the item has shipped, the return policy applies.
Shipping support
For shipping questions, email support@technicianmarket.com with the order number, recipient name, delivery address, and a concise description of the issue.
Need clarification?
Email customer support
Contact us before ordering when a detail matters.
Include the product SKU, vehicle details when relevant, and your order number if one exists. Do not email payment-card numbers, passwords, or other account credentials.