Privacy Policy

Effective Date: April 3, 2026  |  Last Updated: April 3, 2026

TechnicianMarket.com (“Company,” “we,” “us,” or “our”) operates the website located at https://technicianmarket.com (the “Site”). We are committed to protecting your privacy and complying with all applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and applicable provisions of the Federal Trade Commission Act (FTC Act). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Site.

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

1. Who We Are

TechnicianMarket.com is a US-based e-commerce retailer specializing in automotive parts and accessories. We operate as a dropship retailer in partnership with Turn14 Distribution, a wholesale automotive parts distributor. We do not manufacture products. All products are sourced from third-party manufacturers and fulfilled through our distribution partner.

Website: https://technicianmarket.com
Contact: Use the Contact form on our website. We respond to all privacy-related inquiries within 10 business days.

2. Information We Collect

We collect personal information through your interactions with our Site. The categories of personal information we collect are described below.

2.1 Information You Provide Directly

• Identity and contact information: First name, last name, email address, phone number, and billing and shipping address when you place an order, create an account, or contact us for support
• Account credentials: Username and encrypted password if you register for an account
• Payment information: Credit or debit card details entered at checkout — this information is transmitted directly to and stored solely by Stripe, Inc., our PCI DSS Level 1 compliant payment processor. We never receive, see, or store your full card number, CVV, or PIN
• Communications: The content of any messages you send us through contact forms, email, or support tickets
• Order details: Products ordered, quantities, order value, and any special instructions you provide

2.2 Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain technical information through cookies and similar technologies:

• Device and browser information: IP address, browser type and version, operating system, device type (desktop/mobile/tablet), screen resolution, and language settings
• Usage data: Pages visited, time spent on pages, links clicked, referring URLs, exit pages, and search terms used on our Site
• Transaction behavior: Products viewed, search queries, items added to cart, cart abandonment, and purchase history
• Location data: Approximate geographic location derived from your IP address (city/region level — we do not collect precise GPS location)
• Cookie identifiers: Unique identifiers stored in cookies for session management, authentication, and analytics purposes (see Section 5 for full cookie details)

2.3 Information from Third Parties

• Stripe: Payment authorization status, last four digits of card, card type, and transaction ID — solely for the purpose of processing your payment and maintaining your order record
• Turn14 Distribution: Shipping confirmation, tracking numbers, and estimated delivery dates once your order is fulfilled
• Google Analytics: Aggregated and anonymized website usage statistics
• Fraud prevention services: Risk scores and signals to protect against fraudulent transactions

3. How We Use Your Information

We use your personal information only for the following purposes and only to the extent necessary for each purpose:

• Order processing and fulfillment: To process your payment, transmit your order to our fulfillment partner, and arrange delivery to your shipping address
• Order communications: To send you order confirmation, shipping notifications, delivery confirmation, and receipts
• Customer support: To respond to your questions, resolve disputes, process returns and refunds, and handle warranty claims
• Account management: To create and maintain your account, enable login, and save your preferences and order history
• Site operation and improvement: To monitor site performance, diagnose technical issues, analyze usage patterns, and improve the functionality and content of the Site
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activity
• Legal compliance: To comply with applicable laws, regulations, court orders, and legal processes, including tax reporting and accounting obligations
• Marketing communications: To send promotional emails, newsletters, and special offers — only if you have expressly opted in. You may opt out at any time (see Section 9)
• Personalization: To remember your cart contents, display recently viewed products, and improve the relevance of product recommendations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you without human review. We do not use your personal information to train artificial intelligence or machine learning models.

4. Legal Basis for Processing (Applicable to US State Privacy Laws)

Under applicable US state privacy laws, we process your personal information based on the following legal grounds:

• Contract performance: Processing your order, arranging shipment, processing payments, and providing customer support
• Legal obligation: Tax records, financial reporting, fraud prevention, and compliance with court orders or government requests
• Legitimate interests: Site security, fraud detection, service improvement, and protecting our legal rights — where these interests are not overridden by your rights
• Consent: Marketing emails, non-essential cookies, and any other processing for which we have explicitly asked for and received your consent

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies on our Site. Below is a complete description of all categories of cookies we use.

5.1 Strictly Necessary Cookies

These cookies are essential for the Site to function and cannot be switched off. They do not store personally identifiable information. They include:

• Session cookies: Maintain your login session while you browse the Site. Expire when you close your browser
• Shopping cart cookies: Remember the contents of your cart between pages. Expire after your session or after a set period
• CSRF protection cookies: Protect against cross-site request forgery attacks. Contain no personal data
• Cookie consent cookies: Remember your cookie preferences so we do not ask you again on every visit
• Payment security cookies: Set by Stripe during the checkout process to protect transaction integrity

5.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our Site in aggregate, anonymized form. No individual user is identified. We use Google Analytics, which sets the following cookies:

• _ga: Distinguishes unique users. Expires after 2 years
• _gid: Distinguishes users. Expires after 24 hours
• _gat: Throttles request rate to Google. Expires after 1 minute

We have configured Google Analytics with IP anonymization enabled, meaning your full IP address is never sent to or stored by Google. Google Analytics data is retained for 26 months. You may opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.

5.3 Functional Cookies

These cookies enable enhanced functionality and personalization. If you create an account or log in, we set the following cookies:

• Login cookies: Keep you logged in between visits. Expire after 2 days by default, or 2 weeks if you select “Remember Me”
• User preference cookies: Remember your display settings and preferences. Expire after 1 year
• Recently viewed cookies: Track products you have viewed to display them for your convenience. Expire after 30 days

5.4 Marketing and Targeting Cookies

We may use marketing cookies only if you have given explicit consent. These may include cookies set by advertising platforms (such as Google Ads or Meta Pixel) to deliver relevant advertisements on other websites. You may withdraw consent for marketing cookies at any time.

5.5 Managing Cookies

You can control and delete cookies through your browser settings. Instructions for the most common browsers:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Cookies

Please note that disabling strictly necessary cookies will impair site functionality, including your ability to add items to your cart or complete a purchase. Disabling analytics or marketing cookies will not affect your ability to use the Site.

6. How We Share Your Information

We do not sell your personal information. We do not share your personal information with advertisers in exchange for money or other consideration.

We share your information only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Turn14 Distribution: Your name, shipping address, and order details are transmitted to our fulfillment partner to arrange shipment of your order. Turn14 does not use this information for any purpose other than fulfilling your order
• Stripe, Inc.: Payment data is transmitted directly to Stripe for processing. Stripe is PCI DSS Level 1 certified. See stripe.com/privacy for Stripe’s privacy policy
• Google LLC (Google Analytics): Anonymized and aggregated usage data. No personally identifiable information is shared with Google through Analytics
• Email service providers: Your email address and name are shared with our transactional email provider solely to send order confirmations and support replies
• Legal and government authorities: We may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, protect personal safety, or respond to a government request
• Business successors: In the event of a merger, acquisition, bankruptcy, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy
• Professional advisors: Attorneys, accountants, and auditors — under strict confidentiality agreements — where necessary for legal compliance and business operations

All third-party service providers with whom we share personal information are contractually required to protect that information and use it only for the purposes for which it was disclosed.

7. Payment Security — Stripe

All payment transactions on TechnicianMarket.com are processed exclusively by Stripe, Inc. We have implemented Stripe’s hosted payment fields, which means your payment card data is entered directly into Stripe’s secure environment and never touches our servers.

• We never receive, store, transmit, or have access to your full card number, expiration date, or CVV code
• We store only the last four digits of your card, card brand, and Stripe transaction ID for record-keeping purposes
• Stripe is certified to PCI Service Provider Level 1 — the highest level of certification in the payments industry
• All communications between your browser and Stripe are encrypted using TLS 1.2 or higher

For questions about Stripe’s security and privacy practices, visit stripe.com/privacy.

8. Data Retention

We retain your personal information for the minimum period necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Order records and transaction history: 7 years from the date of transaction (required by US tax law under IRC Section 6001 and IRS guidance)
• Customer account information: For the duration your account is active, plus 30 days following account deletion (to allow for recovery requests), after which it is permanently deleted
• Customer support correspondence: 3 years from the date of last contact
• Marketing consent records: Until you withdraw consent, plus 1 year thereafter as evidence of lawful processing
• Server logs (including IP addresses): 90 days, then automatically deleted
• Abandoned cart data: 30 days, then automatically deleted
• Google Analytics data: 26 months, per our Analytics configuration
• Fraud investigation records: Up to 5 years where a fraud investigation was initiated, to comply with applicable law and protect against future incidents

When retention periods expire, we securely delete or permanently anonymize your personal information so it can no longer be linked to you.

9. Marketing Communications and Opt-Out

We send marketing emails only to customers who have expressly opted in by checking a consent box at checkout or account registration, or who have separately subscribed to our mailing list. We comply with the CAN-SPAM Act and all applicable email marketing laws.

Every marketing email we send includes:

• A clear identification of TechnicianMarket.com as the sender
• An honest subject line that is not deceptive
• A physical mailing address as required by CAN-SPAM
• A clear and functional one-click unsubscribe link

You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in any marketing email we send. Unsubscribe requests are processed within 10 business days. Opting out of marketing emails will not affect your receipt of transactional emails related to your orders (order confirmation, shipping updates, receipts).

10. Your Privacy Rights

10.1 Rights for California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it
• Right to Delete: Request deletion of personal information we have collected, subject to certain legal exceptions (e.g., information we are required to retain by law)
• Right to Correct: Request correction of inaccurate personal information we hold about you
• Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. This right is therefore not applicable, but you may contact us to confirm this
• Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA beyond what is necessary for processing your order
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights — we will not deny you goods or services, charge you different prices, or provide a different quality of service

To submit a CCPA request, contact us through our website Contact form and include “CCPA Privacy Request” in your message. We will verify your identity and respond within 45 calendar days. We may extend this period by an additional 45 days when necessary, with notice to you. You may designate an authorized agent to submit requests on your behalf.

10.2 Rights for Virginia Residents (VCDPA)

If you are a Virginia resident, you have the following rights under the Virginia Consumer Data Protection Act:

• Right to access personal data we hold about you
• Right to correct inaccuracies in your personal data
• Right to delete personal data you have provided or that has been collected about you
• Right to data portability — obtain a copy of your personal data in a portable format
• Right to opt out of processing for targeted advertising, sale of personal data, or profiling in furtherance of significant decisions

We will respond to Virginia consumer rights requests within 45 days, with a possible 45-day extension when necessary. If we decline to act, you have the right to appeal our decision. Appeals must be submitted in writing via our Contact form within 30 days of our response.

10.3 Rights for Colorado Residents (CPA)

If you are a Colorado resident, you have rights under the Colorado Privacy Act similar to those described above, including the right to access, correct, delete, and port your personal data, and the right to opt out of targeted advertising and the sale of personal data. We will respond to Colorado consumer requests within 45 days.

10.4 General Rights for All US Consumers

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing: Unsubscribe from marketing communications at any time
• Data portability: Receive your data in a structured, commonly used format

To exercise any of these rights, contact us through the Contact form on our website. We will respond within 30 days. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded, in which case we will notify you of the fee before proceeding.

11. Children’s Privacy

TechnicianMarket.com is not directed at, and we do not knowingly collect personal information from, individuals under the age of 16. Our Site is intended for use by adults aged 18 and older. If you are under 18, please do not use our Site or provide any personal information to us.

If we learn that we have inadvertently collected personal information from a child under 16, we will delete that information promptly. If you believe we may have collected information from a child under 16, please contact us immediately through our Contact form.

We comply with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

12. Data Security

We implement industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption in transit: All data transmitted between your browser and our Site is encrypted using TLS 1.2 or higher (HTTPS). Our SSL certificate is maintained and auto-renewed
• Encryption at rest: Sensitive database fields are encrypted at the application level
• Access controls: Customer data is accessible only to authorized personnel on a need-to-know basis
• Payment security: We use Stripe’s hosted payment fields — card data never touches our servers
• Automated backups: Encrypted daily backups retained for 30 days
• Intrusion detection: Server-level monitoring and automated blocking of suspicious activity via fail2ban and Nginx access controls
• Dependency management: Regular security updates to WordPress, WooCommerce, plugins, and server software
• Least privilege: Server processes run under restricted user accounts

Despite these measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities in accordance with applicable law.

13. Embedded Content from Other Websites

Pages on our Site may include embedded content such as product videos, manufacturer content, or social media features. Embedded content from other websites behaves in exactly the same way as if you had visited those other websites directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including if you have an account and are logged in to those websites.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party site you visit.

14. Third-Party Links

Our Site may contain links to third-party websites including manufacturer websites, shipping carrier tracking pages, and payment processors. These links are provided for your convenience. We do not control and are not responsible for the content, privacy policies, or practices of any third-party website. We encourage you to read the privacy policy of every website you visit before providing any personal information.

15. Do Not Track Signals

Some browsers transmit “Do Not Track” (DNT) signals. Our Site currently does not respond differently to DNT signals because there is no established industry standard for how websites should respond to such signals. We will update this policy if a standard is adopted. In the meantime, you can limit tracking by adjusting your browser’s cookie settings as described in Section 5.

16. Interstate Data Transfers

Our servers are located in the United States. If you access our Site from outside the United States, your information will be transferred to, stored, and processed in the United States. United States privacy laws may differ from the privacy laws of your country of residence. By using our Site, you consent to the transfer of your information to the United States.

17. How Long We Retain Your Data

See Section 8 (Data Retention) for complete retention periods. In summary:

• Order records: 7 years (US tax law requirement)
• Account data: Active period plus 30 days post-deletion
• Support records: 3 years
• Server logs: 90 days
• Marketing consent: Until withdrawal plus 1 year

If you have an account on our Site, you can view, edit, or delete your personal information at any time by logging into your account and visiting your account settings. You can also request account deletion through our Contact form. Note that we cannot delete information we are legally required to retain, such as order records needed for tax purposes.

18. Where Your Data Is Sent

Your personal data may be transmitted to the following locations and services in the course of normal operations:

• Stripe, Inc. — San Francisco, CA, USA — for payment processing
• Turn14 Distribution — Horsham, PA, USA — for order fulfillment, with warehouses in PA, TX, IN, and NV
• Google LLC — Mountain View, CA, USA — for anonymized analytics data
• Our email service provider — USA — for transactional and marketing email delivery
• Our hosting and server infrastructure — USA — where all Site data is stored and processed

All recipient organizations are contractually obligated to handle your data in accordance with applicable privacy law and our data processing requirements.

19. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page. For significant changes that affect how we use your personal information, we will provide more prominent notice, which may include sending an email to registered customers.

Your continued use of the Site following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically. You can always find the current version at technicianmarket.com/privacy-policy.

20. Complaints and Dispute Resolution

If you have a complaint about how we have handled your personal information, please contact us through our Contact form. We will investigate and respond to all complaints within 30 days.

If you are a California resident and are not satisfied with our response, you may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General at oag.ca.gov.

Residents of other states with enacted privacy laws may contact their respective state attorneys general or data protection authorities.

For complaints related to the FTC Act or deceptive practices, consumers may contact the Federal Trade Commission at ftc.gov.

21. Contact Us

For all privacy-related inquiries, requests, or complaints, please contact us through the Contact form on our website. Please include “Privacy Request” in your subject line and provide sufficient detail for us to identify you and process your request.

We will acknowledge receipt of your request within 5 business days and provide a full response within 30 days (or within the timeframe required by applicable state law, whichever is shorter).

This Privacy Policy is effective as of April 3, 2026. TechnicianMarket.com is committed to ongoing compliance with evolving US federal and state privacy laws. This policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Children’s Online Privacy Protection Act (COPPA), and CAN-SPAM Act as of the effective date above.