Returns and Refunds
Start eligible return requests within 30 days after delivery, keep the product uninstalled and complete, and obtain written authorization before shipping.
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30-day eligible return request window
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30-day eligible return request window
Unless a product page or written pre-sale disclosure states a different rule, request authorization for an eligible return within 30 calendar days after delivery. Do not ship a return without authorization and instructions.
A return request does not guarantee approval. Eligibility depends on product category, condition, installation status, packaging, serial numbers, manufacturer rules, and the reason for return.
Required condition
Eligible items must generally be unused, uninstalled, unmodified, clean, complete, and in resalable condition with original packaging, labels, hardware, manuals, accessories, and serial-number identification.
Use a separate outer shipping box when appropriate. Writing on, taping, or attaching labels directly to retail packaging may reduce or eliminate return eligibility.
Items that may be non-returnable
- Installed, used, test-fitted with damage, altered, painted, cut, drilled, welded, or otherwise modified items.
- Programmed, flashed, tuned, registered, activated, or electrically connected electronics.
- Opened chemicals, fluids, aerosols, sealants, batteries, hazardous materials, and other regulated goods.
- Custom-made, special-order, built-to-order, discontinued, closeout, or final-sale items.
- Items missing packaging, components, documentation, tags, or serial-number identification.
- Products damaged through misuse, improper installation, poor packaging, or return transit.
- Items with a product-specific return restriction disclosed before purchase.
Return shipping and responsibility
For buyer-choice returns, duplicate orders, or compatibility mistakes not caused by our error, the customer is generally responsible for insured return shipping and safe packaging.
If we sent the wrong item, or an item arrives damaged or materially defective, contact us before shipping anything. After review, we will provide the appropriate remedy and instructions. Do not discard the product or packaging while a claim is open.
Restocking fees
An eligible buyer-choice return may be subject to a restocking fee of up to 25 percent. Any fee will be stated in the return authorization before you ship the item back.
We do not apply a restocking fee when the return is required because we shipped a materially incorrect item, unless the item was installed, damaged, altered, or otherwise made ineligible after delivery.
Inspection and refunds
Returned items are inspected before refund approval. Approved refunds are issued to the original payment method, generally within 5–10 business days after inspection and processing. Financial institutions may require additional time to post the credit.
Original expedited shipping, freight, address-correction, and other completed services are generally non-refundable unless required by law or caused by our error.
Exchanges and replacement orders
We do not guarantee direct exchanges. The safest process may be to return the eligible item and place a new order after fitment is confirmed. Replacement timing depends on current availability.
Cancellations
Contact us immediately to request cancellation. Once an item has entered fulfillment, been specially ordered, or shipped, cancellation may be unavailable and the return rules may apply.
How to start a return
Email support@technicianmarket.com with the order number, SKU, reason for return, current product condition, and clear photographs when damage, packaging, or fitment is relevant.
Wait for written authorization, the correct return destination, and packaging instructions before shipping.
Need clarification?
Email customer support
Contact us before ordering when a detail matters.
Include the product SKU, vehicle details when relevant, and your order number if one exists. Do not email payment-card numbers, passwords, or other account credentials.