Effective Date: April 3, 2026 | Last Updated: April 3, 2026
TechnicianMarket.com (“Company,” “we,” “us,” or “our”) is a US-based online retailer of automotive parts and accessories. This Return & Refund Policy governs all purchases made on technicianmarket.com. By completing a purchase, you agree to this policy in full.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the following conditions must be met:
- The item must be unused, uninstalled, and in its original factory condition
- The item must be in its original packaging with all original hardware, documentation, and accessories included
- The item must not be damaged due to improper installation, misuse, or modification
- You must have proof of purchase (order number or order confirmation email)
Returns requested after 30 days from the delivery date will not be accepted. We are unable to make exceptions to this window.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Electrical components, ECUs, sensors, and wiring harnesses (once removed from packaging)
- Consumables including fluids, oils, lubricants, adhesives, and chemicals
- Gaskets, seals, and o-rings that have been removed from packaging
- Custom-cut or custom-fabricated items ordered to specification
- Clearance or final-sale items marked as non-returnable at time of purchase
- Items that have been installed, modified, or show signs of use
- Items returned without prior authorization (see Return Process below)
Restocking Fee
A restocking fee of 15% of the item purchase price applies to all accepted returns, unless the return is due to our error (wrong item shipped) or a manufacturer defect confirmed upon inspection. The restocking fee covers the cost of inspection, repackaging, and return logistics to our distribution partners.
Return Process
Do not ship any item back without first obtaining a Return Merchandise Authorization (RMA). Returns sent without an RMA will be refused and returned to sender at the customer’s expense.
To initiate a return:
- Email our support team with your order number, the item(s) you wish to return, and the reason for the return
- Wait for your RMA number and return shipping instructions — we will respond within 2 business days
- Pack the item securely in its original packaging and clearly write the RMA number on the outside of the box
- Ship the item using a trackable carrier (UPS, FedEx, or USPS) — we strongly recommend purchasing shipping insurance for items over $100
- Email us the tracking number once shipped
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. If you received free shipping on your order, the actual outbound shipping cost incurred by us will be deducted from your refund.
Refunds
Once your return is received and inspected at our distribution center, we will notify you by email within 3 business days with either an approval or rejection of your refund request.
If approved, your refund will be processed as follows:
- Credit or debit card: Refund issued to original card within 5–10 business days, depending on your card issuer
- Store credit: Available immediately upon approval if you choose this option
- The 15% restocking fee will be deducted from the refund amount unless the return is due to our error or a verified manufacturer defect
- Original shipping charges are non-refundable
Late or Missing Refunds
If you have not received your refund within 10 business days of approval, please take the following steps before contacting us:
- Check your bank account or card statement — the refund may appear as a pending transaction
- Contact your credit card company — processing times vary by issuer and can take several business days to post
- Contact your bank directly — some banks hold pending credits before posting them
- If none of the above resolves the issue, contact our support team with your order number and refund approval email and we will investigate with our payment processor
Damaged or Defective Items
If you receive an item that is damaged in transit or has a manufacturer defect, you must notify us within 72 hours of delivery. To process a damage or defect claim, we require:
- Clear photographs of the damaged item and original packaging (including all sides of the box)
- Your order number
- A description of the damage or defect
Damage claims submitted more than 72 hours after confirmed delivery may not be eligible for replacement or refund. We reserve the right to require the item to be returned before issuing a replacement or refund on damage claims.
If your claim is approved, we will ship a replacement at no cost to you or issue a full refund including original shipping — your choice.
Wrong Item Received
If we shipped the wrong item, we will cover all return shipping costs and ship the correct item at no additional charge, or issue a full refund. Please contact us within 7 days of delivery with your order number and a photo of the item received. No restocking fee applies to errors on our part.
Order Cancellations
Orders may be cancelled within 1 hour of placement at no charge, provided the order has not yet been submitted to our distribution partner for fulfillment. To request a cancellation, contact us immediately with your order number.
Once an order has been transmitted to our fulfillment partner, it cannot be cancelled. You may initiate a return after the item is delivered, subject to this Return Policy.
Exchanges
We do not process direct exchanges. If you need a different item, please initiate a return for the original item (subject to this policy) and place a new order for the correct item. This ensures the fastest possible processing and avoids delays waiting for the return to be inspected before shipping the replacement.
Warranty Claims
Many products sold on TechnicianMarket.com carry a manufacturer’s warranty. Warranty terms, duration, and coverage are set by the manufacturer, not by TechnicianMarket.com. For warranty claims beyond our 30-day return window, please contact the manufacturer directly using the warranty information included with your product.
We are happy to assist you identify the appropriate manufacturer contact if you cannot locate warranty information.
Shipping Returns
Return shipping address will be provided in your RMA confirmation email. Do not ship returns to any other address — items shipped to incorrect addresses cannot be credited and will not be returned to you.
We strongly recommend using a trackable shipping service and purchasing insurance for returns valued over $100. TechnicianMarket.com is not responsible for return packages lost or damaged in transit. If a return package is lost before reaching our facility, we are unable to issue a refund.
Policy Abuse
TechnicianMarket.com reserves the right to refuse returns or refunds from any customer we reasonably believe is abusing this policy, including but not limited to: excessive return frequency, returning items that are not in original condition, or attempting to return items not purchased from us. We may also close accounts that repeatedly abuse return privileges.
Governing Law
This Return & Refund Policy is governed by the laws of the United States. Any disputes arising from this policy shall be resolved through binding arbitration in accordance with our Terms of Service.
Need Help?
Our support team is available to assist you with any questions regarding returns, refunds, or exchanges. Please have your order number ready when contacting us.
Contact us through the Contact page on our website. We respond to all inquiries within 2 business days, Monday through Friday.
TechnicianMarket.com reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the site following any changes constitutes your acceptance of the revised policy.